Welcome to Jive Live Assistant
Using Help
Managing Live Assistant
    Managing Workgroups and Queues
       About workgroups and queues
       Create a workgroup
       Edit workgroup properties
       Open and close a workgroup manually
       Managing Queues
       Managing Routing Rules
       Managing Interceptors
       Managing The Webchat Form
          About the Webchat form
          Create a form
          Create a custom form field
          Edit or delete a form field
          Create a form variable
          Add or change form images
          Edit form text
       Set an offline policy for a workgroup
       Set header and message text for transcript emails
       Configuring Chatbot
       Specify search settings for a workgroup
       Set a schedule for a workgroup
       Add canned responses to a workgroup
       Edit or delete canned responses
       Delete a workgroup
       View status of workgroup agents
       View chat transcript reports for a workgroup
       View workgroup usage reports
       Managing Global Workgroup Settings
    Managing Agents and Agent Groups
    View Live Assistant license details
Managing the Server
Managing Users and Groups
Managing Sessions
Managing Group Chats