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Help
   Find what you want in Help
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Hold messages

Idle user settings
Images
Inband login accounts
Info log
Installing interceptors
Installing routers
Installing security certificates
Installing the Agent Console
Installing workgroup interceptors
Intercepting requests
Interceptor classes
   Add a global interceptor class
   Add an interceptor class
Interceptor order
   Edit or uninstall an interceptor
   Edit or uninstall global interceptors
Interceptors
    adding classes to global
    adding classes to workgroup
    creating custom
    editing
    installing for a workgroup
    installing global workgroup
    uninstalling

JDBC driver
Jive repository workgroup settings
Jive Software support

Kick policy for server
Knowledge Base document root

License details
Limiting chat history messages
Live Assistance license
Live Assistant
    deploying the Agent app
    deploying Webchat
    getting started
    running a test chat session
    setting up
Live Assistant Admin Console
   About the Live Assistant Admin Console
   Get around in the Admin Console
Live Assistant system diagram
Log refresh rate
Logging out
Login settings

Main Menu
Managing queues
Managing server registration
Managing the server
Menu tabs
Message audit policy
Moderating group chat rooms

Name - value pairs
Naming agent groups
No Help form
   About Webchat forms
   Edit form text

Offer timeout
Offline email form
Offline message file size
Offline message policy
Offline messages
Offline webpage
Offline workgroup policy
Online support resources
Opening a workgroup

Packet interceptors
Password protecting group chat rooms
Passwords
    changing user
    creating for group chat room
       Create a group chat room
       Set the server email account
    enabling users to change
    setting for server email
Possible agents to add
Private data storage policy

Queue description
Queue forms
   About Webchat forms
   Edit form text
Queue overflow policy
Queue routers
Queue routing rules
Queue timeout
Queues
    adding agent groups to
    adding agents to
    creating
    deleting
    removing agents from
    renaming
    setting overflow policy for
    setting timeout properties for
Quick start

Realms
   Edit or uninstall an interceptor
   Install an interceptor for a workgroup
Registration settings
Rejecting incoming chat requests
Removing agent groups from queues
Removing agents from agent groups
Removing agents from queues
Removing system users
Removing users from group chat rooms
Renaming workgroup queues
Reply box
Reports
   View chat transcript reports for a workgroup
   View workgroup usage reports
Repository settings
Request timeouts
    edit for specific queues
    edit global
    edit specific workgroup
Resource conflict policy
Response categories
Response messages
Restarting system plugins
Restarting the server
Restoring server defaults
Room creation permissions
Rosters
   Create a shared roster group
   Remove a shared roster group from rosters
Router classes
Routers
    defining
    editing
    installing classes
    installing for workgroup
    uninstalling workgroup
Routing algorithms
Routing incoming chat requests
Routing keywords
Routing offline IM messages
Routing refused chat requests
Routing rules
    define routers for
    using forms in
Routing rules for queues
Running a test chat session

Scheduling workgroup hours
Search repositories
Search settings
Searching for users
   Advanced searching
   Search for a user
Secure Admin Console port
Security certificates
Security protocol
Sending admin messages to session participants
Server
   Restart the server
   Stop the server
Server accounts
Server audit settings
Server auditing
Server email
Server kick policy
Server locale
Server logs
Server memory
Server name
   Edit server properties
   View server settings
Server port
Server port address
Server properties
Server registration and login settings
Server resource conflict policy
Server sessions
Server space for user data
Server start time
Server traffic
Server version
Session administration messages
Session connections
Setting conversation logging
Setting up Live Assistant
Setting up the Agent application
Setting up the Webchat Client
Shared rosters groups
   Create a shared roster group
   Remove a shared roster group from rosters
Sidebar pane
SMTP
   Set an offline policy for a workgroup
   Set the server email account
SSL port
SSL settings
Stopping the server
Storing offline messages
Support resources
Support websites
System plugins
System properties
System users
    adding
    removing

Test chat session
Testing server email connections
Transaction isolation level
Transaction support
Transcript email message
Transcripts
    emailing
    in workgroup reports
Troubleshooting

Uninstalling interceptors
   Edit or uninstall an interceptor
   Edit or uninstall global interceptors
Uninstalling routers
Uninstalling security certificates
User data storage
User email address
User groups
    deleting
    editing properties
User Input form
   About Webchat forms
   Edit form text
User name
User passwords
   Change a user password
   Manage registration and login settings
User personal settings
Username
   Add users to the system
   Edit user properties
Users
    adding to groups
    adding to the system
    changing password
    editing properties
    removing from groups
    removing from system
    searching for
       Advanced searching
       Search for a user
Using server logs

Viewing active server sessions
Viewing agent's current chats
Viewing chat transcript reports
Viewing database connection properties
Viewing group chat room information
Viewing license details
Viewing server sessions
Viewing server settings

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