Open and close a workgroup manually

If no schedule is set for a workgroup, or if you need to override the workgroup's schedule, you can manually open or close the workgroup.

To open and close a workgroup manually:

1. Click the Live Assistant tab.

2. In the Workgroup Summary screen, click the name of the workgroup. The Workgroup Properties screen for that workgroup displays.

3. To close the workgroup, in the Online Status row, click the Close button. The button changes to read "Enable."

4. To open the workgroup, in the Online Status row, click Enable.