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As part of setting up and testing the Live Assistant system, you’ll need to download the Agent Console installer on the computers your agents will be using. For the purpose of setup and testing, just install the Agent Console on one computer for now.
To download and run the Agent Console installer:
On the first computer on which you want to install the Agent Console, in your web browser, navigate to the Admin Console, log in, and click the Live Assistant tab. The Workgroup Summary screen displays, showing a summary of all workgroups currently in the system. Verify that the demo workgroup exists.
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The demo workgroup is set up automatically during installation. You can delete the demo workgroup when you no longer need it. |
In the sidebar pane under Tools, click Agent Download. The Jive Live Assistant Agent Download page on your local host (or the server on which Live Assistant is installed) displays.
Click the link to download the file live_assistant_agent.exe.
Run the file to install the Live Assistant Agent Console.
