Deploy the Webchat Client application

You can deploy the Webchat Client application to your application support server. Your server must have Servlet 2.3 or greater support.

To deploy the Webchat Client application:

  1. The files you will need are located in the plugins directory of your Jive Live Assistant installation. From the plugins directory, copy the file webchat.war to the webapps directory of your application server. Copying the WAR file to the directory automatically installs it.

Note:

Some application servers may require using a deploy tool to install a WAR file instead of copying the WAR file to a webapps directory.

  1. Using your web browser, navigate to the web application (for example, http://www.example.com/webchat). You will be automatically taken to the beginning of the setup process.

  2. Follow the onscreen instructions.

  3. Next, you will need to set up a "chat now" button, or some equivalent, on your webpage that customers can click to request a chat session. Include the following HTML code on the webpage where you want the Chat Now icon to appear, except substitute your website address for the placeholder address shown in bold, and the desired workgroup address for the placeholder workgroup address also shown in bold. (You can use the demo workgroup or you can create a different workgroup first.)

<!-- Insert this snippet where you would like the Chat button image to appear. -->

<script language="JavaScript" type="text/javascript" src="http://www.example.com/webchat/jivelive.jsp"></script>

<script>

showChatButton('your@workgroup.example.com');

</script>

<!-- End of Live Assistant Snippet -->

  1. If desired, deploy the Agent application.