<<

Warn log
Webchat Client
Webchat Client images
Webchat Client window
Webchat forms
    adding images to
    creating
    creating custom fields for
    creating form variables for
    editing fields of
    editing text of
Webchat offline image
Webchat online image
Workgroup agent status
Workgroup agents
Workgroup availability
Workgroup Chatbot settings
Workgroup description
   Create a workgroup
   Edit workgroup properties
Workgroup dispatcher settings
Workgroup forms
   Add or change form images
   Edit form text
Workgroup interceptors
    editing
    editing global
    installing
    installing global
    uninstalling global
Workgroup Jive repository settings
Workgroup name
Workgroup offline policy
Workgroup properties
Workgroup queue description
Workgroup queue name
Workgroup queues
    adding agent groups to
    adding agents to
    creating
    creating routing rules for
    deleting
    removing agent groups from
    removing agents from
    renaming
    setting overflow policy for
Workgroup reports
   View chat transcript reports for a workgroup
   View workgroup usage reports
Workgroup routers
    change order of
    defining
    installing
Workgroup schedule
   Open and close a workgroup manually
   Set a schedule for a workgroup
Workgroup search settings
Workgroup sessions
Workgroup settings
Workgroup transcript email account
Workgroup usage reports
Workgroup usage statistics
Workgroups
    adding agents to
    adding users
    changing chat server for
    creating
    deleting
    opening and closing automatically
    opening and closing manually
    setting number of sessions allowed
    setting offline policy for
    setting schedules for
    transcript email accounts

XMPP server
XMPP server traffic