Active client sessions
Active sessions
   View active client sessions
   View active server sessions
Adding a router class
Adding agents to agent groups
Adding global interceptor classes
Adding routing algorithms
Adding security certificates
Adding system properties
Adding system users
Adding users to group chat rooms
Adding users to the system
Adding users to user groups
Adding users to workgroups
Admin Console port
Advanced search
Agent application
    deploying
    downloading and installing
    testing
Agent availability
Agent Console installer
Agent group administrator
Agent group description
Agent groups
    adding members to
    adding to queues
    creating
    deleting
    removing from queues
    removing members from
Agent names
Agent status
Agents
    adding to queues
    removing from queues
Algorithms
Alternate Room address
Anonymous login
Applying interceptors
Applying routers
Auditing XMPP server traffic
Available routers

Banning users from group chat rooms
Broadcasting chat room presence

Canned messages
Canned response messages
Canned responses
   Add canned responses to a workgroup
   Edit or delete canned responses
Censoring incoming packets
   Install a global interceptor
   Install an interceptor for a workgroup
Changing user passwords
Chat request acceptance time limit
    for global workgroup settings
    for specific queues
    for specific workgroups
Chat request expiration
Chat room presence
Chat room name
Chat room occupant JID
Chat room occupants
Chat room passwords
Chat Room text
   About Webchat forms
   Edit form text
Chat service name
Chat session maximum
   Edit global workgroup settings
   Edit workgroup properties
Chat session minimum
   Edit global workgroup settings
   Edit workgroup properties
Chat session reports
Chat session test
Chat session transcripts
Chat sessions
    maximum allowed per agent
       Edit global workgroup settings
       Edit workgroup properties
    minimum allowed per agent
       Edit global workgroup settings
       Edit workgroup properties
    running a test
Chat statistics
Chat transcripts
Chat window
Chat window tools pane
Chatbot
   Configure Chatbot settings
   Enable or disable Chatbot
Chatbot session idle settings
Clearing server logs
Client sessions
Closing a workgroup
   Open and close a workgroup manually
   Set a schedule for a workgroup
Closing session connections
Configuring Chatbot
Configuring Live Assistant
Conflict policy
Contacting Jive Software
Contents pane
Conversation logging batch size
Conversation logging settings
Creating agent groups
Creating agents
   Add agents to a queue
   Create a workgroup
Creating group chat rooms
Creating groups
Creating user groups
Creating users
Creating workgroup queues
Creating workgroup users
Creating workgroups
Current client sessions
Current interceptors
Current sessions
   View active client sessions
   View active server sessions
Custom interceptors
Customizing form fields
Customizing the Webchat Client
    changing images
    changing the text
    creating custom form fields
    creating form variables
    editing form fields

Database connection properties
Database URL connection
Debug log
Debugging the server
Default form fields
Default system setup
Deleting agent groups
Deleting groups
Deleting system plugins
Deleting system properties
Deleting users
Deleting workgroup queues
Deleting workgroups
Demo agent account
Demo workgroup
Deploying the Agent application
Deploying the Webchat Client
Destroying group chat rooms
Disabling anonymous login
Disabling bug logging
Disabling Chatbot
Disabling roster sharing of groups
Displaying chat history
Displaying offline messages
   Manage offline messages
   Set an offline policy for a workgroup
Domain names

Editing canned responses
Editing group chat history settings
Editing system properties
Editing workgroup properties
Email accounts
Email accounts for workgroups
Email host
Email Transcript form
   About Webchat forms
   Edit form text
Enabling anonymous login
Enabling bug logging
Enabling chat room moderation
Enabling Chatbot
Enabling roster sharing of groups
Enabling users to create server accounts
Error log
Expire agent rejection

Filtering messages
   Add an interceptor class
   Install an interceptor for a workgroup
Finding users in the Users/Groups tab
Flush interval
Form builder
Form field answer types
Form fields
    arranging order in form
    creating custom
    creating variables
    deleting
    editing
    in forms
    making required
    reordering in forms
Form images
Form text
Form variables
Forms
    changing images
    changing text for
    creating
    creating variables for
Forums document root

Gathering data from visitors
Getting started
Global dispatcher settings
Global interceptor classes
Global interceptors
Global request timeouts
Global workgroup settings
Group administrator
Group chat conversation logging
Group chat history settings
Group chat idle user settings
Group chat kick policy
Group chat room administration
Group chat room ID
Group chat room name
Group chat room passwords
Group chat room summary
Group chat rooms
    changing room options
    creating
    deleting
    editing settings
    editing user permissions
    enabling conversation logging
    making moderated
    setting creation permissions
    setting discussion topic
    setting maximum occupancy
    viewing summary of
Group chat service administrators
Group chat service properties
Group chat settings
Group chats
    editing history settings
    editing service properties
    logging conversations
    removing administrators
    setting administrators for
    setting kick policy for
Group description
   Create a group
   Edit group properties
Group display name
Group name
   Create a group
   Edit group properties
Groups
    adding to user rosters
    adding users
    changing names
    creating
    deleting
    deleting users
    editing properties
    removing from rosters

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