Deploy the Agent application

You can deploy the Agent web application to your application support server. Your server must have Servlet 2.3 or greater support.

To deploy the Agent application:

  1. The files you will need are located in the plugins directory of your Jive Live Assistant installation. From the plugins directory, copy the file agent.war to the webapps directory of your application server. Copying the WAR file to the directory automatically installs it.

Note:

Some application servers may require using a deploy tool to install a WAR file instead of copying the WAR file to a webapps directory.

  1. Using your web browser, navigate to the web application (for example, http://www.example.com/agent). You will be automatically taken to the beginning of the setup process. Follow the onscreen instructions.

  2. Download the live_assistant_agent.exe file.

  3. Send a link to the Agent download page to all agents.