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Live Assistant's Forms feature enables you to create your own custom HTML forms to use for gathering information from visitors and customers. You can customize the Webchat client forms in many ways, and create as many as necessary for your different queues. When you create a form, you associate it with a particular workgroup.
You can create a different batch of forms for each workgroup, or customize the default forms each workgroup uses. The standard forms include:
User Input form – The form the visitor uses to initiate a chat session.
Queue text – The text the visitor sees while waiting in a chat queue for a response from an agent.
Chat Room text – The text the visitor sees while interacting with an agent.
Email Transcript text – The text the visitor uses to request a chat transcript at the close of the session.
No Help text – The text the visitor sees when help is unavailable.
When creating or editing a form, you can:
Create form variables that automatically pull information from a visitor's web session and apply it to the queue's routing rules.
Change the images used by the forms.
